Outlet Hostess Can Ting Ling Wei
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Outlet Hostess meets and greets all guests as they enter and leave the All-Day Dining Restaurant while controlling the cashiering duties for the restaurant. This role is also expected to assist with and ensure that all guests receive optimum service of food and beverages in accordance with the standards, policies and procedures of this hotel and Hilton.
What will I be doing?
As the Outlet Hostess, you will be responsible for performing the following tasks to the highest standards:
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Correctly label buffet dishes.
- Keep buffet areas clean at all times.
- Complete TBS checklists on product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
- Undertake steps to ensure that the cashiers' desk is ready and set for service.
- Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
- Assist Bar Attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
- Complete the TBS checklist on preparing the restaurant for service.
- Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Greet all guests who walk past your outlet and offer them menus to view when appropriate.
- Offer the newspapers to all breakfast guests and any single diners.
- Ensure that all service procedures are carried out to the standards required.
- Accommodate any guest request or offer appropriate alternatives.
- Take personal responsibility for the service experience of all guests in your designated area.
- Follow-up on any guest questions or queries immediately, and if you don't have the answer, check with your Supervisor / Manager.
- When passing by guest tables, check if they require service.
- Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
- Make sure that all areas are cleaned and maintained in accordance with operating procedures.
- Positively end the guests experience by checking on their satisfaction.
- Assist with guests' coats and bags as they leave, thanking all guests and wishing them a pleasant day.
- Understand relevant OH&S; legislations and their implications on the operation of the department.
- Ensure that safe and healthy working practices are observed throughout the service.
- Report any accidents / incidents to the Supervisor / Manager.
- Ensure that the Food & Beverage mission is established and instilled in you and all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Shou Xi Zhang Wo Cai Dan Ji Yin Liao Dan Shang De Nei Rong ,Bing Ke Yi Xiang Ke Ren Zuo Chu Xiang Xi Jie Shi. Liao Jie Jian Kang Shi Pin De Yao Qiu ,Ke Yi Ti Chu Gua Dang De Jian Yi.
Shou Xi Zi Zhu Can Tai Shang De Shi Pin.
Bao Chi Zi Zhu Can Tai Qing Ji.
Neng Gou Da Dao TBSChan Pin Zhi Shi Yao Qiu.
Gen Ju Ke Ren Bu Tong De Guo Ji ,Tui Jian Xiang Ying De Shi Pin.
Shou Xi Fan Dian Qi Ta Can Ting Cai Dan Shang De Shi Pin ,Bing Xiang Ke Ren Tui Jian.
Zun Shou Fu Wu Cheng Xu ,Bao Zheng Can Ting Fu He Zao Can , Wu Can Ji Wan Can De Fu Wu Biao Zhun. Qi Zhong Bao Gua Yu Chu Shi Jiao Liu Can Ting Yu Ding De Xiang Xi Qing Kuang.
Jian Cha Shou Yin She Bei De Zhun Bei Gong Zuo.
Yu Zhu Guan Huo Jing Li Jian Cha Yu Ding ,Bing Que Ren Ren Shu Jiao Duo De Yu Ding.
Bao Zheng Suo You Yong Ju De Qing Ji ,Bing Wei Ke Ren Jin Ru Can Ting Zuo Zhun Bei.
Zai Bi Yao De Shi Hou Xie Zhu Jiu Ba Ji Chu Fang De Tong Shi ,Bing Wan Cheng Jing Li Jiao Yu De Ren Wu.
Zai Can Ting Bei Can De Guo Cheng Zhong Yan Ge Zun Shou TBSFu Wu Biao Zhun.
Dui Jing Guo De Ke Ren Wen Hou Bing Ti Gong Cai Dan He Bao Yi Wei Xiao.
Wei Xiao Fu Wu ,Xie Zhu Ke Ren Jiu Zuo ,Chu Cun Wai Tao Huo Bei Bao ,Bing Zuo Zi Wo Jie Shao.
Wei Ke Ren Yin Wei ,Bing Xun Wen Ke Ren Xi Wang Jiu Zuo Yu Xi Yan Qu Huo Fei Xi Yan Qu.
Ti Gong Bao Zhi Gei Suo You Yong Zao Can De Ke Ren Huo Du Zi Yong Can De Ke Ren.
Que Bao Suo You Fu Wu Du Fu He Biao Zhun.
Man Zu Ke Ren Yao Qiu ,Ru Guo Bu Neng Man Zu ,Ti Gong Ke Ren Ling Wai De Xuan Ze.
Zai Dui Suo You Ke Ren De Fu Wu Zhong Jin Dao Zhi Ze.
Man Zu Ke Ren De Ge Xiang Yao Qiu ,Ru Bu Neng Ma Shang Da Fu Ke Ren ,Qing Yu Jing Li Lian Xi.
Jing Guo Can Zhuo Shi Xu Yao Que Ren Ke Ren Shi Fou You Ren He Xu Yao.
Zai Ke Ren Jin Ru Huo Chi Kai Can Ting Shi Du Bao Yi Wei Xiao Yu Wen Hou ,Wu Lun Qi Shi Fou Zai Zi Ji De Fu Wu Qu Nei.
Yan Ge Zhi Xing Fu Wu Cheng Xu ,Que Bao Suo You Fu Wu She Shi De Qing Ji Yu Wan Bei.
Zai Ke Ren Yong Can Jie Jin Wei Sheng De Shi Hou ,Xun Wen Ke Ren Dui Yong Can Shi Fou Man Yi.
Gu Li Ke Ren Tian Xie Yi Jian Diao Cha Biao.
Bang Ke Ren Qu Hui Wai Tao Ji Bei Bao.
Gan Xie Ke Ren De Guang Lin Bing Zhu Yu Kuai.
Zai Fu Wu Guo Cheng Zhong Que Bao Yan Ge Zun Shou Wei Sheng Ji An Quan Shou Ze.
Xiang Shang Yi Ji Zhu Guan Huo Jing Li Hui Bao Fa Sheng De Ren He Shi Gu.
Can Yin Bu De Gong Zuo Shi Ming Zai Suo You Yuan Gong Dang Zhong Bei Jian Li Bing Guan Che.
Ru You Bi Yao ,Gai Bu Men You Quan Geng Gai Huo Bu Chong Gai Zhi Wei Miao Shu.
Wan Cheng Ren He Qi Ta He Li De Zhi Ze He Bei Zhi Pai De Zhi Ze.
What are we looking for?
An Outlet Hostess serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Good English skills, both written and verbal to meet business needs.
- Strong leadership and training skills.
- Outgoing personality and willing to work for long hours.
Ju You Ji Ji He Zuo De Jing Shen. Yi Re Xin De Tai Du Dui Dai Suo You De Gong Zuo , Bing Le Yu Li Yong Yi Qie Ji Hui Xue Xi Ji Neng Yi Bian Yu Gai Jin Zi Ji De Gong Zuo De Ji Qiao.
Ju You Ji Qiang De Ying Bian Neng Li. Ling Huo Fan Ying Bing Yi Ji Ji De Tai Mian Dui Xu Qiu Geng Gai De Shi Qing ,Bao Gua Ren He Gong Zuo Yao Qiu De Gai Bian De.
Ju You Jiao Qiang De Tuan Dui Jing Shen ,Tong Guo He Zuo Ji Dui Tong Shi Gong Zuo De Zhi Chi Da Dao Tuan Dui De Gong Tong Mu Biao.
Er Zhi Si Nian Zai Si /Wu Xing Ji Jiu Dian De Xiang Guan Guan Li Jing Yan.
Liang Hao De Ying Yu Kou Yi Ji Shu Xie Neng Li.
Ling Dao Ji Neng Ji Pei Xun Ji Qiao.
Wai Xiang Xing Ge , Ke Yi Chang Shi Jian De Gong Zuo.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
